Frequently Asked Questions

Placing an order is simple: browse our product catalog, add desired compounds to your cart, proceed to checkout, enter your shipping address, select a shipping method, choose your preferred payment option (cryptocurrency or bank transfer), and confirm your order. You’ll receive an email confirmation immediately.

You can checkout as a guest without creating an account. However, we recommend registering a free account to track orders easily, view order history, save shipping addresses, earn loyalty rewards on every purchase, and receive priority support.

Order modifications and cancellations are only possible before dispatch. Since most orders ship the same business day, the cancellation window is typically just a few hours. Contact sales@izchem.com immediately if you need to change or cancel. Once handed to the carrier, modifications are no longer possible.

There is no minimum order requirement — you can purchase a single product or many. However, orders over $250 USD qualify for free Express Priority shipping worldwide, and orders over $500 USD within the US qualify for free Overnight delivery.

Yes. Institutional buyers, research facilities, and resellers can request custom quotes for bulk orders. Wholesale customers receive tiered pricing, dedicated account management, custom packaging options, and priority dispatch. Email sales@izchem.com with the subject “Wholesale Inquiry” along with your requirements.

Delivery times depend on your chosen shipping tier and destination:

• Standard Tracked: 7–14 business days worldwide
• Express Priority: 3–5 business days to major countries
• Overnight: 1–2 business days (US domestic only)

See our complete shipping policy for country-specific estimates.

Yes! We ship to over 45 countries worldwide from our US-based fulfillment center, including the United States, Canada, United Kingdom, all EU countries, Australia, Japan, and many more. All international shipments include tracking and stealth packaging.

Once your order ships, you’ll receive an email containing your tracking number and a direct link to the carrier’s tracking page. You can also log into your Axis Chem Labs account to view real-time tracking status for all your orders.

Absolutely. Our 5-layer stealth packaging system uses plain, unmarked outer boxes or mailers with generic return addresses. There are no logos, no company names, no chemical references, and no indication of contents on any external surface. Inside, products are nitrogen-sealed, vacuum-packed in opaque Mylar, and cushioned for safe transit.

Customs seizures are fully covered by our 100% reship guarantee. Simply forward us your customs documentation along with your order number, and we’ll reship your complete order at no cost using alternative routing for added security. View our full return policy for details.

International orders may be subject to local customs duties, taxes, or import fees imposed by your country’s government. These charges are the responsibility of the recipient and are not included in our shipping costs. Amounts vary by destination — check with your local customs office for specific rates.

We accept the following payment methods:

• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and other supported coins
• Bank transfer: Direct wire transfer to our designated account
• Alternative methods: Available based on region — displayed at checkout

Cryptocurrency is our most popular and fastest payment option, providing enhanced privacy and quick confirmation.

Yes. Cryptocurrency payments are processed through secure, encrypted channels. We never store your wallet credentials. Once your transaction reaches the required number of network confirmations (shown at checkout), your order is automatically marked as paid and processed for dispatch.

Processing times vary by payment method:

• Bitcoin: 10–60 minutes (depending on network conditions)
• Litecoin / Ethereum: 5–30 minutes
• Bank transfer: 1–3 business days

Same-day dispatch applies to orders confirmed and paid before 2 PM EST on business days.

No. We never store full payment credentials, wallet addresses, or banking details on our servers. We only record the payment method type (e.g., “Bitcoin”, “Bank Transfer”) and transaction amount for order reference. Read our privacy policy for complete details on data handling.

All prices are listed in US Dollars (USD) unless otherwise specified. When paying with cryptocurrency, the USD amount is converted to the chosen crypto at the current market exchange rate at the time of checkout. Some regional payment options may display in local currency.

NO. All products sold by Axis Chem Labs are strictly intended for research, forensic analysis, and educational purposes only. They are not intended for human consumption, veterinary use, food applications, or any therapeutic purpose. By purchasing, you confirm you are a qualified researcher. Please read our complete disclaimer.

Our catalog includes 350+ products across diverse categories: phenethylamines, amphetamines, cathinones, arylcyclohexylamines, benzodiazepines, benzofurans, lysergamides, tryptamines, cannabinoids, SARMs, injectable and oral steroids, nootropics, peptides, and more. Browse our complete product catalog.

Storage requirements vary by compound, but general best practices include:

• Store in a cool, dry, dark location (ideally below 25°C / 77°F)
• Keep nitrogen seals intact until ready to use
• Some compounds require refrigeration (2–8°C) — noted on product page
• Use desiccants if humidity is high in your storage area
• Keep away from direct sunlight and heat sources

Most compounds in our catalog have a shelf life of 2+ years when stored properly in their original nitrogen-sealed containers. Specific shelf life is documented on the product page and on the Certificate of Analysis. Our ongoing stability program validates stated shelf life through periodic retesting of stored reference samples.

Yes. We accept custom synthesis requests on a case-by-case basis for specialized research needs. Minimum quantities and lead times apply. Email sales@izchem.com with your compound specifications (IUPAC name, CAS number, quantity, purity requirements) for a custom quote.

Every compound undergoes dual-method analytical verification:

• HPLC (High Performance Liquid Chromatography): Quantifies purity to ≥99.0%
• GC-MS (Gas Chromatography–Mass Spectrometry): Confirms structural identity

Raw materials are sourced from GMP-certified synthesis partners. Learn more about our quality assurance process.

Yes! COAs are available on request for every product in our catalog. Each COA includes compound identity, batch number, purity percentage, testing methods used, analyst signature, and date of analysis. Email sales@izchem.com with your order number and product/batch number to request your COA.

Our minimum acceptance threshold is ≥99.0% area purity as measured by HPLC. Most products in our catalog test between 99.0–99.5%, with many compound classes averaging higher. Average purity by category is documented on our quality assurance page.

Yes. Selected batches are periodically submitted to independent analytical laboratories for blind verification. Their results are cross-referenced with our in-house data to validate accuracy, operator proficiency, and instrument calibration. All synthesis partners undergo annual GMP requalification audits.

If a compound visually appears different from expected (wrong color, texture, or odor), contact us before opening the product. We’ll cross-check against the COA, investigate the batch, and arrange a reship or refund if there’s an identity discrepancy. Opened compounds cannot be returned for safety reasons.

Creating an account is free and takes less than a minute. Click “Register” in the top menu, provide your email address and a secure password, and verify your email through the confirmation link we send. You can also create an account automatically during your first checkout by selecting “Create an account” option.

Click “Forgot Password?” on the login page. Enter your account email address, and we’ll send you a password reset link within minutes. The link is valid for 24 hours. If you don’t receive the email, check your spam folder or email sales@izchem.com for manual reset assistance.

Every order earns you loyalty points based on the order value. Points accumulate in your account and can be redeemed for discounts on future purchases. Returning customers also enjoy escalating tier discounts, priority shipping, and exclusive early access to new compound releases.

To delete your account and remove all associated personal data, email privacy@izchem.com with the subject “Account Deletion Request” from the email address registered to your account. We’ll verify your identity and process the deletion within 30 days as outlined in our privacy policy. Note: some transaction data may be retained for legal/tax compliance.